Your privacy, our priority
Last updated: 2025
- Introduction
This Privacy Policy describes how Fintrend+, operated by RCTC Services Private Limited (“Fintrend+”, “we”, “our”, or “us”), collects, uses, stores, protects, and discloses your personal information when you access or use our website and services relating to financial product distribution, investment facilitation, and advisory support.
By using our website or services, you consent to the practices described in this Policy.
- Commitment to Your Privacy
Your privacy matters to us.
We take reasonable administrative, technical, and physical safeguards to ensure that your personal information is protected from unauthorised access, alteration, misuse, disclosure, or destruction.
We do not sell, rent, or trade your personal information.
- Data Controller
RCTC Services Private Limited
DBC Road, Jalpaiguri, West Bengal – 735101, India
Email: info@fintrendplus.com
For any privacy-related queries or rights requests, you may contact us at the above address.
- Information We Collect
We collect information necessary to provide our services, comply with regulations, and improve user experience. This may include:
4.1 Personal Information
Name
Email address
Phone number
Address
KYC or investment-related information (if required by AMCs/registrars)
Communication preferences
4.2 Service & Transaction Data
Records of interactions with the platform
Investment-related requests or transactions carried out through third-party partners
Time-stamps, activity logs
4.3 Browsing & Technical Data
IP address
Device details
Browser type
Cookies and analytics data
Interaction details (pages visited, time spent, link clicks, etc.)
4.4 Cookies & Tracking Technologies
We use cookies and similar tools to:
Improve website functionality
Understand user behaviour
Enhance performance
Provide personalised experiences
You may disable cookies through your browser settings, though certain features may not function properly.
- How We Process Your Data
We process information through both automated systems and manual review where required.
Processing may occur within India or in other jurisdictions where our service providers operate, subject to appropriate safeguards.
- Data Retention
We retain your personal data only for as long as necessary to:
Provide the services you request
Comply with regulatory and legal obligations (SEBI/AMFI, IT Act, taxation, audit requirements)
Maintain transaction and service records
Specific retention periods may vary by data category and can be provided upon request.
- How We Use Your Information
Your information is used for the following purposes:
To provide, manage, and improve our investment-related services
To create and maintain your user account
To process service requests or investment instructions (where applicable)
To communicate service updates, alerts, and important notifications
To comply with legal, regulatory, and audit requirements
To enhance website performance and user experience
To detect fraud, misuse, or unauthorised activity
We may also use aggregated or anonymised data for internal analytics and service improvement.
- Analytics & Third-Party Tools
We may use third-party analytics tools (such as Google Analytics) to understand usage patterns, site performance, and visitor behaviour.
These tools may collect usage data such as device information, interactions, and browsing patterns.
Where required, such tools may place cookies on your device.
- Information Sharing & Disclosure
We may share personal information only under the following circumstances:
9.1 Regulatory or Legal Compliance
To comply with:
SEBI/AMFI guidelines
Financial product provider requirements (AMCs, Registrar & Transfer Agents)
Court orders or government requests
Applicable laws and audits
9.2 Service Providers
With trusted third-party vendors who assist in:
Website hosting
Analytics
Customer communication
Technical operations
These partners are bound by confidentiality and data protection obligations.
9.3 Protection of Rights
Where necessary to prevent fraud, protect our rights, or ensure the safety of our platform and users.
9.4 Business Transfers
In the event of a merger, acquisition, restructuring, or asset transfer, personal data may be part of the transferred assets.
We never sell or trade user data for marketing purposes.
- Your Rights
Depending on applicable laws, you may request:
Access to the personal data we hold about you
Correction or update of inaccurate information
Deletion of your data (subject to regulatory retention obligations)
Portability of certain data
Withdrawal from marketing communications
To exercise any rights, please contact info@fintrendplus.com.
- Data Security
We use reasonable technical and organisational safeguards, including:
Access controls
Encrypted communication where applicable
Firewalls and intrusion monitoring
Secure data storage practices
While we strive for robust security, no method of transmission over the internet is 100% secure.
- International Data Transfers
If your data is processed outside India, we ensure that adequate data protection measures are applied as per applicable laws and industry standards.
- Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, regulation, or business operations.
Any revision will be updated on this page. Continued use of our website constitutes acceptance of the revised Policy.
- Contact Us
Fintrend+ / RCTC Services Private Limited
DBC Road, Jalpaiguri, West Bengal – 735101, India
Phone: +91 94343 68159
Email: info@fintrendplus.com
Hours: Monday – Friday, 9:30 AM – 5:30 PM
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